This course highlights cross-cultural situations in the workplace and situations which future hotel managers will have to deal with. It is aimed at having students think about what happens when people live abroad, on how to overcome stereotypes and how to deal with invisible codes in managing other cultures. Priority will be given to real situations and concrete cases. Students must understand the fact that all cultures have a sense and can be understood, but more than an inventory of “what is done and what is not done” is required to understand others.