Learning English for hospitality and tourism purposes is crucial for those who are working in the guest-host relation section such as hotels, travel agencies, restaurants, information centers, and tourist attractions.
In the industry, English has recently become a core subject, and hospitality training programs help the employees achieve English proficiency to fulfill the job responsibilities. Therefore, the vocabulary used in English for tourism is special and conveys messages through a conventional system of symbols and codes. For instance, the language used for checking into a hotel, giving information about hotel facilities, meal times, giving directions, requesting and giving tourist information, and other communicative activities that can take place in any hospitality setting. Besides English, students will also learn about cultural behavior and multicultural environment as English is more the way to convey personal attitude and cultural background than a reference to English speaking countries. The course will be specifically careful to highlight the differences and common ground between language and communication at the level of culture (guest culture, corporate culture, and personal culture).
The course intends to provide the linguistic knowledge and communication skills required to complete professional tasks in three areas: tourism, hotel management, and catering.
-Tourism: at the request of a customer (individual or group), ask about the availability of hotel rooms, organize a hotel stay with a tour company, book a hotel reservation with a tour company. Provide information to a customer. Assist the customer in choosing, making, booking, changing or canceling a reservation or other service. Write a letter, telex or fax regarding a given situation related to tourism. Design and create a short information pamphlet, loyalty card or promotion pamphlet for tourism services. Present and comment on an itinerary for a tourist visit. Write a general information sheet about your country for foreign visitors.
-Hotel Management: greet customers and show them to their rooms. Explain the conditions of reservation; make, change or cancel a booking (individual or group). Issue invoices and take payment, settle minor disputes (orally). Write a letter, telex or fax in response to a given situation regarding hotel management. Design and create a short information pamphlet, loyalty card or promotion pamphlet regarding hotel services.
-Restaurant/Bar: greet customers and show them to their tables (individuals or groups). Take orders from customers. Resolve disputes that arise in restaurants. Understand and present menus (groups, set menus, children, special dietary requirements).